Accessibility

At The Oval Bandstand and Lawns we are dedicated to fostering an inclusive environment where everyone, regardless of disability or mobility needs, can fully enjoy our venue. We are committed to ensuring that all areas of our space are accessible, and that individuals with disabilities are treated with the utmost respect and dignity. It is our firm belief that everyone should have the opportunity to participate in and enjoy the experiences we offer, and we continuously strive to uphold these values in all aspects of our operations.

Before purchasing tickets, we urge you to carefully review Terms and Conditions as advertised on our ticketing platform at Eventbrite for each individual event. The Oval cannot be held liable for any damages or injuries resulting from attendance at events that may not be suitable for individuals with disabilities or existing injuries. If you have any questions or concerns, please reach out to a member of our team before completing your ticket purchase.

A person with disabilities may purchase a ticket and sit anywhere in our venue as all outdoor areas at The Oval are wheelchair accessible. Our team members are available onsite to provide assistance as needed.

Seating

If you have a wheelchair, upon arrival please choose where you would like to sit and if necessary a member of staff will remove some of the chairs to create a space for you, as this will enable you to enjoy the event with the people you are attending with. For further information on seating please CLICK HERE.

Step-free Access

Most of our outdoor amphitheater features flat or sloping paths and terraces. All terraced seating areas are step-free and are fully wheelchair accessible, including the lower area surrounding the bandstand which is most often used as a dance floor. If you require additional assistance, please don’t hesitate to ask a member of our team.

The bandstand stage is not currently wheelchair accessible.

The Oval Pavilion is fully accessible with step-free access for wheelchair users, though space for motorised mobility vehicles may be limited, particularly during busy events. We do not offer wheelchair rental services, so please bring your own. If you require assistance on the day, it would be advisable to organise this in advance by contacting us HERE.

Accessible Toilet

The accessible toilet is step free and can accommodate a standard wheelchair. All our toilet facilities are within The Oval Pavillion in the main amphitheatre venue.

Assistance Dogs

Registered and trained assistance dogs are permitted at The Oval, provided proper documentation is presented. Assistance dogs must remain with their owners and be kept on a lead at all times. A bowl of water can usually be found at The Oval Kiosk.

Staff Training

All core staff have undertaken a programme of training, which includes customer care, diversity and disability awareness. They are here to help customers enjoy the time they spend at The Oval Bandstand. If there is anything that we can do to make your visit more enjoyable, please contact us, we will be happy to assist you.

Carer Tickets

Who is eligible for a free Carer Ticket? It is offered to those who are unable manage independently in a public setting. This ticket is not intended for individuals who merely need a companion for transportation to and from the venue or simply for company.

A person with disabilities who has the following documentation is entitled to one free Carer Ticket. However, the guest with the disability and any further members of their party will pay full price. The carer will be seated next to the guest with the disability and MUST contact us via the ticket confirmation from Eventbrite a minimum of seven days in advance of the event to inform us of their intention to attend. To gain entry to the venue all parties must show the relevant paperwork as well as suitable photo ID of the named recipient at The Oval’s main entrance. For proof of disability, please bring any ONE of the following forms from the list below.

1. Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book
2. Attendance Allowance or Carer’s Allowance letter of award
3. Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit, Employment and Support Allowance (ESA) Disability Students’ Allowance (DSA), or DID card (UK Disabled ID card).
4. In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).
5. Credibility’s Access Card with the carer/companion symbol

Blue Badges are not accepted as proof of eligibility.

Disabled guests who have a specific need for a second helper/carer, can request a second carer ticket, however one of the following forms of documentation will be needed to show the need for this additional carer.

1. Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64 that states additional carer support
2. Attendance Allowance or Carer’s Allowance letter of award that states additional carer support
3. A registered GP or NHS letter or direct email sent in a secure, non- editable format  notifying the recipient requires additional carer support.
4. Credibility’s Access Card with the +2 or higher carer/companion symbol.

The documentation for eligibility of a second carer needs to be dated and issued within the past 2 years. Without evidence of a second carer/helper, standard admission rates apply.